Help

Support

Most of what goes wrong with a digital pattern goes wrong at the printer, and has a two-minute answer. The rest reaches a person — the same person who wrote the app.

Answered by a person No account, no ticket number Write in any of the app's 18 languages
01

Getting started

There is no tutorial to sit through. The app opens on your projects, with a sample already there to take apart. One line at the top points at the next useful thing to do. Delete the sample whenever it stops helping.

Start from a garment

New project, pick a garment, answer two or three measurements. The pattern is drafted to them and laid out on fabric.

Start from paper

Photograph the piece with a ruler in the shot, import it, drag a calibration line along the ruler, and trace.

Start from nothing

An empty canvas, the draw tool, and the command bar when a line has to be an exact length at an exact angle.

Gestures worth knowing on day one. Two fingers tapped undoes, three redoes, four hides the whole interface so you can see the pattern. Two fingers drag to pan, pinch to zoom. If you are left-handed, the tool panel mirrors — it is in Settings.

02

Printing at the right size

A pattern printed at 97% looks completely normal and fits nobody. Almost every printing problem is the printer quietly shrinking the page to its own margins. One check catches it before you have taped anything together.

01

Print the first page only

The first page of every tiled export carries the sheet map and a test square. Print that one sheet before the other twenty.

02

Turn scaling off

In the print dialog choose 100%, Actual size or Scale: None — never "Fit to page", "Shrink oversized pages" or "Fit to printable area".

03

Measure the square

Put a ruler on it. If it measures what it says it measures, print the rest. If it does not, the setting above is still on somewhere.

04

Match the crosshairs, not the paper edges

Sheets are taped by lining up the registration marks. Paper edges vary between printers; the marks do not.

Check the paper size too. A pattern tiled for A4 and printed on Letter will not line up, nor the reverse. Set the size in the export, and set the same one in the printer.

03

Getting work back

Work saves continuously as you go, and every project keeps rotating backups behind it. The restore button sits on the project card, in plain sight. The moment you need it is not the moment to hunt through a menu.

Because nothing is stored on our servers, nothing can be recovered by us. That is the same fact as "nobody can read your patterns", seen from the other side. Back up your device.

04

Questions people ask

Which devices does it run on?

iPad, iPhone and Mac, from iOS and iPadOS 15 upward. The iPad is the primary target and the only screen the interface is really tuned for; on iPhone everything works but the canvas is small. An Apple Pencil is supported and not required.

Is there an Android version?

Not yet, and no date is promised. If you want to be told when that changes, write and say so.

Do I need an internet connection?

You can draft, grade and work with saved patterns offline. Printing pattern labels in some languages may require a one-time font download; once downloaded, the font can be used offline.

Is there a subscription?

No. One purchase, and that is the whole commercial relationship. Nothing else is sold to you inside the app afterwards.

Where are my patterns kept, and who can see them?

In the app's own storage on your device, and nobody but you. There is no account, no sync, and no server of ours for them to travel to. The privacy policy sets that out in full.

Can I sell what I make with it?

Yes. Everything you draft is yours, and we claim nothing over it — see section 3 of the terms. What you may not do is redistribute somebody else's commercial pattern because you traced it; that is between you and whoever published it.

Can I open my patterns in other software?

Yes, three ways out:

  • SVG for Illustrator, Inkscape and cutters like Cricut or Silhouette.
  • DXF for professional plotters and pattern CAD.
  • Tiled PDF for any printer, and for a print bureau.

This matters more than it sounds: it means the day you stop using SewGrader, your work still opens.

How do I use it with a projector?

Projector mode throws the pattern at 1:1 onto the fabric. You calibrate twice, once: drag the four corners until the projected rectangle is square to the floor, then size the image against a known square. The calibration is saved per projector, so a home setup is set up once.

The app is in the wrong language.

By default, SewGrader follows your device language. You can choose another language in the app’s Settings, under Language, including English (UK) and English (US). Units, paper format and size charts are separate choices.

Can I get a refund?

Refunds are handled by Apple, not by us — we have no way to issue one. Request it at reportaproblem.apple.com. If the reason is something broken, write to us as well so it gets fixed.

Something is missing that I need.

Say so. Tell us what you were trying to make, and where the app stopped being useful. That is worth more than a feature name — the feature name is usually the second-best solution to the real problem.

05

Reporting a bug

The app does not send automatic reports about your activity. To investigate a problem, we need you to tell us what happened. A few lines are enough:

If a specific project misbehaves and you are willing to send it, export it and attach the file. It is yours and it stays yours; it is used to reproduce the bug and then deleted.

06

Contact

One address, read by a person. Write in whichever of the app's eighteen languages you prefer — an answer will come back in English if that is the only way to be precise.

SewGrader — Support

Email: developer@virtalia.cz
Web: sewgrader.com
For App Store purchases, billing and refunds, Apple is the only party who can act — please go to Apple Support first.